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Building a brand: Virgin America

I have heard the interiors of Virgin America planes described as everything from “swanky” to a “strip club in the sky.” While it might not be everyone’s style, it’s certainly better than your other options. Unless you prefer the Reagan-era textiles mottled with burnt coffee you might find on Delta. What’s great about how Virgin…

Branding is Just Like Life: Somebody has to own the brand

When you are creating a brand, the first thing you need to be true to is yourself. Do not share the ownership of your brand with anyone else. This does not mean that your corporate brand is your private property. This does not mean you have to be a brand Nazi. It is more like…

Building your brand for women

Are you building your brand for a female audience? Some companies see this as a straightforward question with a formulaic answer. There’s even a term for female-focused brand strategy that might be one of the worst phrases in the English language. Build your brand in two easy steps! Just “shrink it and pink it.” Shrink…

Branding is Just Like Life: Only don’t make it up as you go along

There are a lot of obnoxious stories out there about personal branding. This is not intended to be one of them. My own belief is that life is commercial enough without dragging branding into your personal life. But, allow me to borrow that idea for a moment to make a really useful distinction. Your personal…

Branding is Just Like Life: Just let them be upset

There is a big difference between caring about what people think and worrying what people will think. In the case of Louis CK, he doesn’t care about either one. When asked if comedians should apologize for remarks that offend people, he said “If the heat gets hot, just let them get mad. Let them be…

Oh the HuManatee!

Target is looking to expand its clothing footprint with a foray into aquatic mammal fashion. That’s not just the setup to a weird and tasteless fat joke — it’s what Target actually called the color of some of their plus-sized clothes. The company was put on the defensive last week after calling the color of…

Adventures in bias: Why focus groups will kill your brand

“Apple is famous for not engaging in the focus-grouping that defines most business product and marketing strategy. Which is partly why Apple’s products and advertising are so insanely great. They have the courage of their own convictions, instead of the opinions of everyone else’s whims.” — Dan Pallota, “Real Leaders Don’t Do Focus Groups” In…

Branding is Just Like Life: Beginners only

There is a wonderful book called Zen Mind, Beginner’s Mind by Shunryu Suzuki which lays out this thesis much more elegantly than I can. My thesis is that you know more about branding than the experts. The book begins with these words: “In the beginner’s mind there are many possibilities, in the expert’s there are…

Have it our way: Customization and censorship in branding

For $150, NikeiD lets you customize a pair of shoes with anything you want. Well, almost anything. The company has an official list of personalizations that it strictly prohibits. These include anything that “may seem objectionable” like profanity, inappropriate slang, potential trademark violations, celebrity names, certain color combinations, or just any material “that we do…

Branding is Just Like Life: Brand-speak not spoken here

Branding is just like life. Most marketing people put everything they know about branding into one bucket. And everything they know about people into another bucket. This is a serious mistake. If you look at branding as a pseudo-academic discipline, you’re totally missing the point. This is like the person who reads all the self help manuals…

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